The electronic scientific and practical journal
Personality: Resources and Potential
ISSN 2782-4144 (online)
Personality: Resources and Potential
ISSN 2782-4144 (online)
ARTICLE
Научно-практический журнал «Личность: ресурсы и потенциал» | Выпуск №4 (20) 2023
Baranov A.V., Kotlyarova O.V.
The competence model of the head of the hotel business
The article analyzes the scientific literature on the problem of the formation of competence models, presents the results of the study by interviewing managers of premium class hotels. The identified criteria that can form the basis of the competence model of modern managers of the hotel business are described. Such criteria
include leadership as a strategy, specifics of management decisions and sequence of actions, categorical implementation of decisions made, lability of top manager skills and constant expansion of their capabilities, emotional intelligence, involvement in the process of interaction with clients and staff, creation, storage and transfer of corporate values.
Key words
• competence model • hotel business managers • qualified management personnel • personnel screening •
include leadership as a strategy, specifics of management decisions and sequence of actions, categorical implementation of decisions made, lability of top manager skills and constant expansion of their capabilities, emotional intelligence, involvement in the process of interaction with clients and staff, creation, storage and transfer of corporate values.
Key words
• competence model • hotel business managers • qualified management personnel • personnel screening •
Baranov A.V.
Deputy Director of the South Russian Institute of Management, a branch of RANEPA, Rostov-on-Don
E-mail: a.v.baranov@uriu.ranepa.ru
Kotlyarova O. V.
Associate Professor, PhD, Associate Professor of the Department of Social and Humanitarian Disciplines of the Vladimir Branch of the RANEPA
E-mail: olya-apriori@yandex.ru
Deputy Director of the South Russian Institute of Management, a branch of RANEPA, Rostov-on-Don
E-mail: a.v.baranov@uriu.ranepa.ru
Kotlyarova O. V.
Associate Professor, PhD, Associate Professor of the Department of Social and Humanitarian Disciplines of the Vladimir Branch of the RANEPA
E-mail: olya-apriori@yandex.ru
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Electronic scientific and practical journal Personality: Resources and Potential ISSN 2782-4144
The journal is registered with the Federal Service for Supervision of Communications, Information Technology and Mass Media: El No. FS77-73 391 dated August 03, 2018.
2025 © FEDM, GSPM, RANEPA
The journal is registered with the Federal Service for Supervision of Communications, Information Technology and Mass Media: El No. FS77-73 391 dated August 03, 2018.
2025 © FEDM, GSPM, RANEPA
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