The article highlights the importance of knowledge about managers’ preferences in methods of managing conflicts among subordinates (both for a deeper understanding of managers’ behavior in organizational conflicts and for productive improvement of conflictological competence). Insufficient study of this issue in russian and foreign science has been stated. The typology of the manager’s response options to conflict among subordinates, developed by the authors of the article, is described. as well as the of assessing their preference based on the distribution of points. At the theoretical level, the determinants of managers’ preferences in strategies of managing of conflicts among subordinates are highlighted. The consideration of basic beliefs as one of such determinants is substantiated. The results of an empirical study based on a sample of 84 managers are presented. The relationships between basic beliefs and preferences in methods of managing of conflicts among subordinates are discussed in the sample as a whole, as well as in subgroups identified on the base of gender, position level and managerial experience of respondents.
Key words
• basic beliefs • conflicts in the organization • conflict among subordinates • conflict management • conflict management methods • managers • preferences in conflict management methods •
Melnichuk Andrey Stepanovich
Candidate of Psychological Sciences, Associate Professor of the Department of Acmeology and Psychology of Professional Activity, Faculty of Psychology, Institute of Social Sciences, Presidential Academy; Moscow, Russian Federation
e-mail: melnichuk-as@ranepa.ru
Agafonova Viktoria Victorovna
Presale engineer, LUIS+, Moscow, Russian Federation
e-mail: tosic7@mail.ru